Omnichannel Patient Engagement | Antics PatientHERO™

Omnichannel, data-driven
patient relationship solution

What if you could enroll a majority of your
patients in your support program
and have a continuous direct line
of communication with them?

What if your program could
deliver a meaningful lift to your
brand and company reputation?

What if your teams were notified
instantly when patients need
support or take key actions?

What if your educational
materials were customized and
delivered at exactly the right time
as the patient’s needs change
throughout their journey?

Unify the experience

PatientHERO™ technology connects patient touchpoints: websites, mobile apps, messaging, call center teams, pharmacy teams, reimbursement systems, advocacy groups and more. Patients have a consistent and coordinated experience and you get more insight into their relationships with your products.

Anticipate and assist

Send refill reminders to a caregiver. Notify a patient’s support rep if an Rx isn’t filled. Enable forms that auto-adjust on the fly to ask more relevant questions. Proactively reach out before Rx drop-off points and more — all automatically.

Stand out

Move beyond the cookie-cutter experiences. Your PatientHERO solution will provide insight for your teams and integrate easily with the systems you use. With PatientHERO you can launch a truly unique program without developing software from scratch.

Want to know more?

We’d love to show you a PatientHERO demo and answer your questions.

Helping patients is good business

Increase patient value

Enhance your patient support program to increase patient enrollment, satisfaction and retention — and optimize lifetime patient value.

Improve patient outcomes

Relevant, personalized and timely HIPAA-compliant interactions increase patient understanding and adherence — at scale.

Capture insights

Acquire a deeper understanding of your patients and their experiences with your products, even as they change throughout the journey.

Leverage investment

Nurture prospective patients. Enable a new digital communication channel with providers. Leverage data across teams to make your operations more effective.

Grow brands

PatientHERO programs will help you attract and retain more patients and strengthen relationships with providers. Our experienced team will help you increase patient satisfaction and deliver impressive ROI.

Going green

We learned that many patients who give themselves infusions were unhappy with adding the volume of medical waste they generated to their trash. We integrated a recycling feature into the patient support program with a vendor who collects and recycles the waste. A win for patients, for the brand and for the planet.

Simplified treatment tracking

Your PatientHERO solution can include a mobile app tailored to your program — with simplified treatment tracking for patients and caregivers, symptom tracking, treatment and disease state education, messaging, activity tracking and patient portal functionality. Keep patients on track with mobile app support.

HCPs can benefit too

For eye care professionals, we added an online patient instruction app to the HCP portal to streamline patient care. Healthcare providers simply use the portal to create, save, edit and print instruction sheets for their patients.

About us

For more than 20 years, Antics has created unique, engaging and effective solutions for leading companies including Actavis Pharmaceuticals, Allergan, Bausch+Lomb, Celgene, Octapharma, ThermoFisher Scientific, Watson Pharmaceuticals and others. Our experience working in Life Sciences means we understand the challenges and the nuances of this industry — and the opportunities there are to seize.

We developed PatientHERO to help our clients transform their patient experience capabilities without the need for lengthy and risky custom software projects. PatientHERO solutions are designed for speed and flexibility. Your program can be customized to the needs of your brands and stakeholders so you can hit the ground running.

IgCares

IgCares is a support and education program for people living with primary immunodeficiency (PI). Patients enroll through the program’s PatientHERO powered website or mobile app. Once enrolled, they have access to support services including copay and benefits investigation, nurse educators, an infusion tracking app, a medical waste recycling program and a wealth of educational material. Educational resources are segmented by stages of the patient journey and presented to patients as their needs change. The PatientHERO charitable donation feature helps keep patients engaged and elevates brand affinity. Enrollment, engagement, and retention metrics are particularly strong.

Factor My Way

Factor My Way is a support and education program for patients or caregivers of people living with a bleeding disorder. The program serves patients with multiple conditions, providing access to professional and peer support, financial assistance, therapy and lifestyle education, and digital events. Each patient enjoys a personalized experience based on their actions, condition, and stage in the treatment lifecycle through the program website, patient portal, emails, and text messages. The response from patients, caregivers, HCPs, SPs, and advocacy groups has been overwhelmingly positive. Significantly more than 50% of patients have enrolled in the program and Factor My Way surveys indicate that 88% of patients are satisfied or extremely satisfied with the program – and 80% are likely or very likely to recommend the program to other patients.

I Am Generess

I Am Generess is a consumer education and engagement program for patients using an oral contraceptive. The program includes a period and body tracker mobile app that also provides access to educational content, engaging quizzes and activities that allow patients to earn and help direct the manufacturer’s charitable donations to participating organizations. PatientHERO technology tracks refills and refill rates, and delivers intervention communications to patients who may not maintain compliance in any month. Popular with patients, this successful program has hundreds of thousands of members and has established brand differentiation in a crowded market. In addition, we find that I Am Generess program members stay on product 2x longer than non-program members.*

*Per program retention studies conducted by Antics.

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