Step up to the next level of patient engagement and support

What if you could enroll all your patients in your support program and have a continuous direct line of communication with them?

What if your data were always cohesive and up to date, and your teams were notified instantly when patients need support or take key actions?

What if your educational materials were customized and delivered to each patient at exactly the right time as their needs change throughout their journey?

What if your program could deliver a meaningful lift to your brand and company reputation?

The power of behavioral automation

Create compelling and effective omnichannel patient engagement, education and support experiences, automated and customized for each patient across the entire treatment journey.

Unify the experience

PatientHERO technology connects patient touchpoints: websites, mobile apps, messaging, call center teams, pharmacy teams, reimbursement systems, advocacy groups and more. Patients have a consistent and coordinated experience and you get more insight into their relationships with your products.

Anticipate and assist

Send refill reminders to a caregiver. Notify a patient’s support rep if an Rx isn’t filled. Enable forms that auto-adjust on the fly to ask more relevant questions. Proactively reach out before Rx drop-off points and more — all automatically.

Stand out

Move beyond the cookie-cutter experiences. Your PatientHERO solution will provide insight for your teams and integrate easily with the systems you use. With PatientHERO you can launch a truly unique program without developing software from scratch.

Want to know more?

We’d love to give you a PatientHERO demo or answer any questions you have. You can also request we email you a PatientHERO Solution Overview.

Call us at 650-595-4200 x200

Helping patients is good business

  • Increase patient value. Enhance your patient support program to increase patient enrollment, satisfaction and retention — and optimize lifetime patient value.
  • Improve patient outcomes. Relevant, personalized and timely HIPAA-compliant interactions increase patient understanding and adherence — at scale.
  • Capture insights. Acquire a deeper understanding of your patients and their experiences with your products, even as they change throughout the journey.
  • Leverage investment. Nurture prospective patients. Enable a new digital communication channel with providers. Leverage data across teams to make your operations more effective.
  • Grow brands. PatientHERO programs will help you attract and retain more patients and strengthen relationships with providers. Our experienced PatientHERO services team will help you increase patient satisfaction and deliver impressive ROI.

Customized for your unique needs

Do you want your patient support program to stand out and get patients engaged? Your PatientHERO solution will be customized to meet your unique needs. Using a proven software platform that’s designed for rapid and complete customization, PatientHERO solutions are flexible and cost effective. Here are a few examples:

Going green

We learned that many patients who give themselves infusions were unhappy with adding the volume of medical waste they generated to their trash. We integrated a recycling feature into the patient support program with a vendor who collects and recycles the waste. A win for patients, for the brand and for the planet.

Simplified treatment tracking

Your PatientHERO solution can include a mobile app tailored to your program — with simplified treatment tracking for patients and caregivers, symptom tracking, treatment and disease state education, messaging, activity tracking and patient portal functionality. Keep patients on track with mobile app support.

HCPs can benefit too

For eye care professionals, we added an online patient instruction app to the HCP portal to streamline patient care. Healthcare providers simply use the portal to create, save, edit and print instruction sheets for their patients.

About us

For more than 20 years, Antics has created unique, engaging and effective solutions for leading companies including Actavis Pharmaceuticals, Allergan, Bausch+Lomb, Celgene, Octapharma, ThermoFisher Scientific, Watson Pharmaceuticals and others. Our experience working in Life Sciences means we understand the challenges and the nuances of this industry — and the opportunities there are to seize.

We developed PatientHERO to help our clients transform their patient experience capabilities without the need for lengthy and risky custom software projects. PatientHERO solutions are designed for speed and flexibility. Your program can be customized to the needs of your brands and stakeholders so you can hit the ground running.

A few PatientHERO success stories

Is yours next? Reach out and we’ll help you explore the possibilities.

IgCares

IgCares

IgCares is a support and education program for people living with primary immunodeficiency (PI). Patients enroll through the program’s PatientHERO powered website or mobile app. Once enrolled, they have access to support services including copay and benefits investigation, nurse educators, an infusion tracking app, a medical waste recycling program and a wealth of educational material. Educational resources are segmented by stages of the patient journey and presented to patients as their needs change. The PatientHERO charitable donation feature helps keep patients engaged and elevates brand affinity. Enrollment, engagement, and retention metrics are particularly strong.

Factor My Way

Factor My Way

Factor My Way is a support and education program for patients or caregivers of people living with a bleeding disorder. The program serves patients with multiple conditions, providing access to professional and peer support, financial assistance, therapy and lifestyle education, and digital events. Each patient enjoys a personalized experience based on their actions, condition, and stage in the treatment lifecycle through the program website, patient portal, emails, and text messages. The response from patients, caregivers, HCPs, SPs, and advocacy groups has been overwhelmingly positive. Significantly more than 50% of patients have enrolled in the program and Factor My Way surveys indicate that 88% of patients are satisfied or extremely satisfied with the program – and 80% are likely or very likely to recommend the program to other patients.

I Am Generess

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I Am Generess is a consumer education and engagement program for patients using an oral contraceptive. The program includes a period and body tracker mobile app that also provides access to educational content, engaging quizzes and activities that allow patients to earn and help direct the manufacturer’s charitable donations to participating organizations. PatientHERO technology tracks refills and refill rates, and delivers intervention communications to patients who may not maintain compliance in any month. Popular with patients, this successful program has hundreds of thousands of members and has established brand differentiation in a crowded market. In addition, we find that I Am Generess program members stay on product 2x longer than non-program members.*

*Per program retention studies conducted by Antics.

Download Case Study

Like to see more? Get in touch and we will be happy to show you.

Fill out the secure form below – we’d love to give you a PatientHERO demo or answer any questions you have. You can also request we email you a PatientHERO Solution Overview or call us directly at (650) 595-4200 x200.