PatientHERO

Omnichannel patient engagement solution for pharma

Step up to the next level of patient engagement and support

Create compelling and effective omnichannel patient engagement, education, communication and support experiences, automated and customized for each patient across the entire treatment journey.

Unify the experience

PatientHERO technology connects patient touchpoints: websites, apps, HUB vendors, call centers, point-of-sale systems, reimbursement vendors and more. Patients get a consistent experience and you get a more complete picture of their activity.

Customize intelligently

Personalize the experience for each patient in real time in websites, portals, mobile apps, surveys, emails and text messages based on their interactions across all touchpoints.

Time perfectly

Send refill reminders to a caregiver. Notify a patient's support rep if an Rx isn't filled. Customize a form on the fly to ask more relevant questions. Proactively reach out before common drop-off points — all automatically.

Optimize performance

PatientHERO real-time segmentation intelligence, progressive profiling and data insights improve targeting, and boost the effectiveness of your messaging and marketing.

Start fast

PatientHERO solutions are a combination of software and services designed to make it fast and easy to launch remarkably compelling and effective patient engagement and support programs.

Stand out

Skip the cookie-cutter experiences. Your PatientHERO solution is designed to be customized and to integrate easily with other systems. You get a truly unique program without developing software from scratch.

Want to know more?

Call us at 650-595-4200 x200

Put patients first — and everyone wins

  • Increase patient value. Integrate, digitize and increase enrollment in your patient support program to drive better outcomes, increase retention and optimize lifetime patient value.
  • Improve patient outcomes. Relevant, personalized and timely HIPAA-compliant interactions and content increase patient understanding and adherence — at scale.
  • Build trust. Enhance patient trust and satisfaction with increased transparency, relevancy and timeliness.
  • Capture insights. Acquire a deeper understanding of your patients and their experience with your product.
  • Leverage investment. Bridge marketing and patient support to get more value from your marketing spend. Enable a digital communication channel with providers. Leverage data across teams to make your operations more effective.
  • Grow brands. PatientHERO programs can help you attract and retain more patients and strengthen relationships with providers. Our experienced professional services team can help you deliver programs with high ROI.

Customized for your unique needs

One size does not fit all. Your PatientHERO solution can be easily customized to meet your unique needs. Here are just a few examples:

Going green

We learned that many patients who give themselves infusions were unhappy with the volume of medical waste. We added a recycling feature to the patient support program, integrating with a vendor who collects and recycles the waste. A win for patients, for the brand and for the planet.

There’s an app for that

Your PatientHERO solution can include a mobile app tailored to your program — with treatment tracking, body or symptom tracking, education, messaging, points and scoring, and patient portal functionality. Keep patients on track with mobile app support.

HCPs can benefit, too

For eye care professionals, we created an online patient instruction app to streamline and support patient care and business operations. Healthcare providers simply sign into the app and easily create instruction sheets for their patients.

About us

For more than 20 years, Antics has created unique, engaging and effective solutions for leading companies including Actavis Pharmaceuticals, Bausch+Lomb, Celgene, Octapharma, ThermoFisher Scientific, Watson Pharmaceuticals and others. Our years of experience working in Life Sciences mean we understand the challenges and the nuances of this industry — and the opportunities there are to seize.

We developed PatientHERO to help our clients transform their patient experience capabilities without the need for costly, lengthy and risky custom software projects. PatientHERO solutions are designed for speed and flexibility. Your program can be customized to the needs of your team and stakeholders quickly and easily so you can hit the ground running.

Here are a few PatientHERO success stories.

Is yours next?

IgCares

IgCares is a support and education program for people living with primary immunodeficiency (PI). Patients enroll through the program's PatientHERO powered website or mobile app. Once enrolled, they have access to support services including copay and benefits investigation, nurse educators, an infusion tracking app, a medical waste recycling program and a wealth of educational material. Educational resources are segmented by stages of the patient journey and presented to patients as their needs change. The PatientHERO charitable donation feature helps keep patients engaged and elevates brand affinity. Enrollment and engagement metrics are particularly strong.

Factor My Way

Factor My Way is a support and education program for people or the caregivers of people living with a bleeding disorder. The program serves patients with multiple conditions, providing access to professional and peer support personnel, financial assistance, therapy support and digital events. Each patient enjoys a personalized experience based on their actions, condition and stage in the treatment lifecycle through the program website, patient portal, emails and text messages.

iact4women

Iact4women is a consumer education and engagement program for patients using an oral contraceptive. The program includes a body tracker app that also provides access to educational content, engaging quizzes and participatory activities that allow patients to earn and help direct the manufacturer’s charitable donations to specific organizations. PatientHERO technology tracks refills and refill rates, and delivers intervention communications to patients who may have forgotten to maintain compliance in any month. Popular with patients, this successful program has hundreds of thousands of members and has established brand differentiation in a crowded market.

Like to see more? Get in touch and we will be happy to show you.

Learn how a PatientHERO program will benefit your patients, customers and internal teams. The information you provide below will be used only to contact you to answer a question or to set up a meeting or demonstration. You can also call us directly at (650) 595-4200 x200.